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500 Internal Server Error

internal_server_error — Internal server error

Message “The request could not be completed.”

What causes it

  • An unexpected exception escaped the API. The response still carries a `request_id`, and the failure is logged and alerted on our side.

How to fix it

  1. Retry once after a short delay with the same `Idempotency-Key` where the operation accepts one; the retry is safe.
  2. If it persists, contact support with the `request_id`, the operation, and the approximate time.

Operations that return it

Any operation can return this code.

See the API reference for the full list of operations.

Example response

HTTP/1.1 500 Internal Server Error · Content-Type: application/json

500 Internal Server Error
{
  "error": {
    "code": "internal_server_error",
    "message": "The request could not be completed.",
    "details": [],
    "request_id": "6f1c2a3e-8d4b-4c5e-9f0a-1b2c3d4e5f60",
    "doc_url": "https://cascades.crscreditapi.com/docs/api/errors/internal_server_error"
  }
}